1. Eligibility for Refunds
Tiny Tummy delivers freshly cooked meals on a subscription basis, so our refund policy is built around meal credits and service issues rather than product returns.
You may be eligible for a refund or credit if:
- A scheduled meal was not delivered on a day you did not pause or skip.
- A delivered meal was incorrect, spoiled, or did not meet quality standards.
- You wish to cancel an upcoming subscription period before it has started (see Section 3 for partial periods already underway).
Because our products are freshly prepared and perishable, we are unable to accept physical returns of meals.
2. Refund Process
To request a refund or credit, please contact us at
support@tinytummy.in within 48 hours of the affected delivery (or, for subscription cancellations, before your next billing cycle begins), including:
- Your order or subscription ID
- The date(s) affected
- A brief description of the issue (and a photo, if the meal quality is the concern)
Once reviewed, approved refunds will be issued to your original payment method within 7–10 business days. Alternatively, you may choose to receive the value as meal credits applied to your next billing cycle, at no extra charge.
3. Pausing, Skipping, and Cancellations- Meals can be paused or skipped before 6:30 PM the previous day at no cost — this is the easiest way to avoid being charged for a day you don't need.
- If you cancel a subscription mid-cycle, you will be refunded on a pro-rata basis for any remaining prepaid days that have not yet been delivered or prepared.
- Cancellation requests received after a day's meal has already been prepared are not eligible for a refund for that day.
- Up to 4 meals can be paused under the 20-Day Plan. Pause facility is not available with the 5-Day Trial Plan.
4. Non-Refundable Items
The
following are not eligible for refunds:- Meals that were delivered as ordered and not reported as an issue within 48 hours
- Days you chose not to pause or skip before the 6:30 PM cutoff
- Customization requests fulfilled as specified (e.g., special dietary add-ons already prepared)
5. Partial Refunds
Where an issue affects only part of an order (for example, one item in a multi-item delivery), a partial refund or partial credit may be issued corresponding to the affected portion only.
For any questions, please contact us at
support@tinytummy.in.
